Shipping policy

All orders are made to order and fulfilled through our print-on-demand partners. Because of this, shipping works a little differently than a traditional retailer:

Production time: Most items are printed and prepared within 2–7 business days before they ship, depending on the specific product and which fulfillment partner produces it. Production time is separate from shipping time.

Shipping time: Once produced, transit time depends on your location and the carrier used, typically 3-7 business days for domestic orders. You'll receive a tracking number by email as soon as your order ships.

Multiple items, multiple packages: If your order includes products from different categories (e.g., a shirt and a phone case), they may be produced by different partners and could arrive in separate packages at different times. This is normal — you'll get tracking info for each shipment.

International shipping: We ship to most countries. A small number of specialty products have manufacturer-specific shipping restrictions (for example, certain phone cases sourced from Korea cannot be shipped to South Korea, Hong Kong, Taiwan, Japan, or Singapore) — any such restriction will be noted on the individual product page.

Delays: Production and shipping times are estimates, not guarantees. Weather, holidays, customs processing, and high order volume can occasionally extend delivery times beyond our control.

Lost or stolen packages: If tracking shows your order as delivered but you haven't received it, or if a package appears lost in transit, contact us at apex@gocofrenzy.com, and we'll work with the carrier and our fulfillment partner to resolve it.